對于實施以
本課程將針對KPI設(shè)計中的疑難問題、推行技巧、運用等進行全面講解，為績效管理的組織者及推行者排憂解難。1.KPI（關(guān)鍵業(yè)績指標）在績效管理中的作用
* 企業(yè)績效及其影響因素分析
* 如何使績效管理符合企業(yè)戰(zhàn)略
* 行為引導中常犯的錯誤
2.基于KPI的績效管理方法
* KPI（關(guān)鍵績效指標）的應用原理分析
* 績效指標的分解維度
- 財務類
- 客戶類
- 內(nèi)部管理類
- 學習和成長類
* 基于KPI的績效管理體系如何建立
- 如何設(shè)定KSF（關(guān)鍵成功要素）
- 如何提取KPI（關(guān)鍵業(yè)績指標）
- 如何把KPI分解到各個部門
- 各個部門KPI指標的設(shè)定
- 案例分析：某公司基于KPI的績效管理系統(tǒng)
3.KPI的設(shè)定與分解
* 如何將部門KPI指標向下分解到個人
* 績效傳遞的三個載體
* KPI設(shè)定的基本原則和操作技巧
* 如何有效量化定性的考核指標
* KPI設(shè)定練習
1. Performance management and KPI
* Performance and its character
* How to align performance management with the strategy
* Common mistakes in behavior instruction practice
2. Performance management system based on KPI
* Principle of KPI application
* Dimensions of KPI analysis
- Financial dimension
- Client dimension
- Inner management dimension
- Learning and development dimension
* How to build performance management system based on KPI
- How to determine KSF
- How to extract KPI
- How to cascade KPI from company level down into departments level
- How to design KPI by business function
- Case study: ABC company’s performance management system
3. Technique of KPI setting and breakdown
* How to set personal goal according to KPI
* 3 carriers of transmitting performance
* Principles and skills of setting KPI and personal goal
* How to quantify KPI
* Exercise
* 人力資源經(jīng)理、主管、專員