過(guò)程溝通（Process Com）：強(qiáng)化溝通彈性其它上課時(shí)間：

* 所有有意改善溝通能力的職場(chǎng)人士

培訓(xùn)受眾:

* 所有有意改善溝通能力的職場(chǎng)人士

課程收益:

現(xiàn)在有很多技巧和工具方法，幫助我們?cè)诠ぷ髦懈�好地溝通，但是它們還是不足以使我們迅速地調(diào)整自己去配合到不同性格的人。
Process Com 過(guò)程溝通，提供了實(shí)際操作手段，以更好地了解自己、盡快了解和適應(yīng)對(duì)方，得以保持有效的溝通。

課程大綱：

1.掌握“溝通過(guò)程”工具
* 溝通有哪些內(nèi)容與過(guò)程
* 個(gè)性結(jié)構(gòu)：六種類型學(xué)
* 了解及識(shí)別每種人格的可觀察得到的顯著特點(diǎn)
* “溝通過(guò)程”模型的十個(gè)組成部分

2.分析自我人格對(duì)溝通模式的影響
* 識(shí)別并理解自我心理的特點(diǎn)
* 掌握自我化解壓力的不同方法
* 激活人格的各個(gè)部分，培養(yǎng)靈活性

3.針對(duì)不同對(duì)話者，使用個(gè)性化的溝通方式
* 識(shí)別每位對(duì)話者的人格類型
* 運(yùn)用恰當(dāng)?shù)臏贤ㄇ��?br />
4.同對(duì)話者建立高效的溝通
* 理解自己與某些人之間產(chǎn)生的棘手關(guān)系
* 為壓力情境下可能出現(xiàn)的低效行為做出預(yù)測(cè)
* 實(shí)施有助于高效溝通的干預(yù)良方
1. Mastering the tools of Process Com
* The contents and process of communication
* Personality structure: the 6 types
* Knowing and identifying observable characteristics of each personality type
* The 10 components of the Model Process Com

2. Analyzing the impact of your personality on your mode of communication
* Identifying and understanding your psychological profile
* The means to manage your own stress
* Developing flexibility by enabling different parts of your personality

3. Performing a communication to fit each interlocutor
* Recognizing the interlocutors according to their personality
* Using appropriate communication channels

4. Restoring effective communication with your stakeholders
* Understanding the relationship difficulties encountered with some interlocutors
* Anticipating inefficient behaviors in situations of stress
* Implementing the means of intervention for effective communication