培訓(xùn)內(nèi)容:
培訓(xùn)受眾:
* 管理人員
* 營(yíng)銷人員、辦公室文員
* 其他希望更好地展現(xiàn)職業(yè)形象、促進(jìn)相關(guān)工作的人士
課程收益:
企業(yè)商務(wù)禮儀是職業(yè)人士在業(yè)務(wù)交往或社交活動(dòng)中應(yīng)遵守的一套正確的禮貌行為準(zhǔn)則。在當(dāng)前商務(wù)環(huán)境下，對(duì)優(yōu)秀企業(yè)的衡量標(biāo)準(zhǔn)不僅取決于其產(chǎn)品的質(zhì)量與價(jià)格如何，而且取決于其員工的職業(yè)素養(yǎng)，即對(duì)商務(wù)禮儀的把握和運(yùn)用如何。
通過(guò)本課程的學(xué)習(xí)與技巧的練習(xí)，呈現(xiàn)您專業(yè)的職業(yè)形象！
課程大綱：
1.樹立職業(yè)化形象
* 符合職業(yè)風(fēng)范的體姿禮儀
* 服飾禮儀—商務(wù)人士必修課
2.商務(wù)社交中的禮儀
* 商務(wù)社交中的通則
* 握手的禮儀與禁忌
* 引見(jiàn)介紹的規(guī)則
* 名片的價(jià)值與使用
* 交談的禮儀與技巧
* 禮尚往來(lái)—商務(wù)禮品饋贈(zèng)禮儀
3.商務(wù)拜訪與商務(wù)接待禮儀
* 商務(wù)拜訪謹(jǐn)記
* 等待會(huì)見(jiàn)時(shí)如何表現(xiàn)得體
* 商務(wù)接待禮儀
4.蘊(yùn)藏在商務(wù)電話及Email中的禮儀
* 聲音控制的藝術(shù)：得體表達(dá)
* 如何轉(zhuǎn)接電話、轉(zhuǎn)述留言
* 商業(yè)信函百分百
* 商務(wù)電子郵件須知
5.商務(wù)會(huì)議及商務(wù)用餐禮儀
* 會(huì)議開(kāi)始前及進(jìn)行中應(yīng)注意的職業(yè)細(xì)節(jié)
* 如何做好主持人及發(fā)言人
* 通用餐桌禮儀
* 中餐、西餐的不同禮儀
* 商務(wù)自助餐禮儀
6.職場(chǎng)日常工作禮儀
* 職場(chǎng)日常工作禮儀之基本守則
* 良好溝通助力職場(chǎng)成功—與同事的相處之道
1. Setting up professional image
* Etiquette on body gestures
* Dress code
2. Social etiquette in business
* Essential rules of social etiquette in business
* Business handshake etiquette
* Business introduction rules
* Business card etiquette
* Conversation etiquette
* Gifts giving etiquette
3. Etiquette of business visit and reception
* Cautions on business visit
* Appropriate behavior while waiting for a meeting
* Business reception etiquette
4. Etiquette of business call and E-mail communication
* Prepared your voice for effective business calls
* How to transfer incoming calls and take messages
* Perfection on the business letters
* Rules for E-mail
5. Etiquette of business conference and banquets
* Be aware of details before and during the meeting
* The good host and speaker
* General table manners
* The comparison between Chinese and Western table manners
* Details on buffet dinner
6. Etiquette at workplace
* Basic rules of workplace etiquette
* Accelerate your success - proper way to get along with colleagues