以客戶需求為導(dǎo)向的
銷售理念,業(yè)已為廣大
銷售員所理解和接受。但是,以需求為導(dǎo)向,并不意味著被動(dòng)地去滿足客戶。事實(shí)上,以需求為導(dǎo)向的
銷售,首先是、也必須是:管理客戶的需求。
本課程圍繞著這一理念,向參加者展開(kāi)一系列的
銷售技巧運(yùn)用訓(xùn)練,幫助參加者提升自我的
銷售能力和交流的能力。1.組織好
顧問(wèn)式銷售的過(guò)程
* 理解商業(yè)環(huán)境的變化性
* 理解客戶的觀點(diǎn)
* 如何引導(dǎo)客戶認(rèn)清他們的現(xiàn)狀
* 如何引導(dǎo)客戶產(chǎn)生立即解決問(wèn)題的欲望
2.提高顧問(wèn)型技能,做出有效的
銷售策略* 從產(chǎn)品
銷售到方案
銷售* 業(yè)務(wù)需求和價(jià)值定位
* 使用聚焦式問(wèn)題,引導(dǎo)客戶
*
銷售顧問(wèn)的核心能力:處理異議及締結(jié)成交
* 業(yè)務(wù)分析和漏斗管理
* 目標(biāo)制定、
時(shí)間管理和地域管理
3.管理
客戶關(guān)系,提高重復(fù)性購(gòu)買
* 對(duì)解決方案加以包裝,引起客戶進(jìn)行額外采購(gòu)的興趣
* 多層面
銷售:在客戶公司內(nèi)建立人脈網(wǎng)絡(luò)
* 如何通過(guò)目前你的聯(lián)系人向其他決策人
銷售* 通過(guò)向上及交叉
銷售,提升客戶的重復(fù)購(gòu)買率和忠誠(chéng)度
* 客戶管理中的實(shí)際操作
4.價(jià)值競(jìng)爭(zhēng)——
銷售你的價(jià)值表現(xiàn)而非產(chǎn)品表現(xiàn)
* 附加價(jià)值
銷售的原則1:價(jià)格永遠(yuǎn)不是孤立存在的
* 附加價(jià)值
銷售的原則2:價(jià)值由客戶的價(jià)值感受決定
* 幫助你關(guān)注價(jià)值,并強(qiáng)化談判地位的5個(gè)定價(jià)技巧巧
1. Structuring the consultative process
* The changing business environment
* Understanding the customer’s points of view
* How to guide your customers to better understand their own situation
* How to guide them to look for a prompt solution
2. Developing consultative skills and effective sales strategies
* From product selling to solution selling
* Business needs and value mapping
* Leading the customer with focused questions
* The core competence of the sales consultant: objection handling and deal closing
* Business analysis and funnel management
* Targeting, time and territory management
3. Managing the customer relationship to increase repeated business
* Packaging your solutions in a way that invites the customer to do additional business with you
* Multi-level selling: to develop personal network in the customer’s company
* How to sell to other decision makers through the contact person
* Increasing rebuying and customer loyalty through up sell and cross sell
* Practice of account management
4. Competing on value - selling value instead of selling product
* The No.1 rule of value - added selling and its practical consequences: price must never stand alone
* The No.2 rule of value - added selling: it is the customer’s value perception which counts
* Five pricing techniques that will help you focus on value, and strengthen your negotiation position